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As engineers, we sometimes forget that the sales and product departments can provide key insights about the customer. Great sales people are attentive to their customers: they know their market, they know subtle things that make them happy or things that ultimately do not matter to them. They can provide the most valuable information of all: context.

Without being too cynical about it, I found some interesting parallels with software development, the high-failure world of startups and the importance of a strong culture of resilience. So here are some of my not-too-serious observations, interspersed with pictures of the game and quotes from the amazing narrator, about how…